Exploring the Role of Technology in a Joined up Government: A Proposed Framework for National- Level Service Governance

The current economic and social environment is pushing governments to transformational change in order to meet increasing public expectations of public-sector value and cost effective outcomes. Modern information and communication technology (ICT) has shown its potential to enable government service availability and delivery, but governments are relying on their agencies to create their own value systems without reference to national-level service and value oriented agendas. This article explores the role of technology in developing more effective and joined up government. It proposes a framework for governments and policy makers to guide them in the field of service provision and overall governance. The components of the proposed framework reflect fields of practice that in which governments should engage to ensure that their agencies comply with strategic national information technology (IT) objectives.